ARB Mediation Services

ARB Mediation Services answers the need for a knowledgeable neutral who understands the unspoken messages and context inherent in communication. The business and legal communities of South Florida celebrate how diverse we are, and yet how similar, which is why you want someone with good relationship building skills who can quickly establish the trust necessary to achieve a resolution of the issues. Choosing a mediator, or any kind of arbiter of a dispute, is an important component of the settlement strategy. You want someone you can count on to treat your clients with respect, and maintain a level of dignity throughout the proceedings while still pursuing creative solutions.

Insights from a Good Listener: An Ongoing Blog

• 03Nov

  The Art of Facilitation

  Counselling, Mediation 64 Comments

  Facilitation is the art of controlling a room full of angry, disgruntled people who all feel entitled to something, and having something productive come out of the time spent together. It’s the in term for what used to be good, old-fashioned negotiating between a lot of different interests. These days, it is a lot more important to make sure that all the rules of meeting protocol are followed, to demonstrate compliance with a legal sense of fairness.

  My favorite example of the usefulness of facilitation is something I did years before the term was in vogue.

  Continue reading »

• 03Nov

  Is Business Counselling Right For You?

  Counselling 76 Comments

  Many people spend time and energy trying to get their personal lives and relationships in order, but experience a disconnect when it comes to their business or professional side. The same principles which work for personal relationships can be applied to the business environment.

  Mediation provides the framework for what I call “business counselling” and uses the same principles: Good communication; listening and respecting each party’s viewpoint; airing grievances; finding common ground; and moving forward. Business counselling works in many different situations, such as between partners in a business, and among managers and employees.

   Here are three things to consider whether this type of business counselling is right for you:

  Continue reading »