ARB Mediation Services answers the need for a knowledgeable neutral who understands the unspoken messages and context inherent in communication. The business and legal communities of South Florida celebrate how diverse we are, and yet how similar, which is why you want someone with good relationship building skills who can quickly establish the trust necessary to achieve a resolution of the issues. Choosing a mediator, or any kind of arbiter of a dispute, is an important component of the settlement strategy. You want someone you can count on to treat your clients with respect, and maintain a level of dignity throughout the proceedings while still pursuing creative solutions.




Insights from a Good Listener: An Ongoing Blog


  • 28Sep

    When you speak, you tell a story to your listeners. Every story needs to have a beginning, a middle and an end. A climax and a finish. That way, your listener is clued in to what is going on and the story reaches a logical conclusion. The listener isn’t left hanging, waiting for whatever comes next. The best way to do this is to follow three simple rules: Say it; say it again; say what you said. This translates into; 1) Tell people what you are going to talk about, i.e. three main points; 2) make the points, embellishing on them to make them interesting; 3) review and sum up what you told them, and personalize your message.

    Now, you’ve made it easy to follow along with your story, your logic, and your conclusion. Your beginning sets the stage, introduces the characters and tells us where we are in the story. You bring us current, give the story a location and provide the placement of it within our lives. You’ve just set the context within which we will hear what you tell us.

     As you make your points, add sufficient detail to supply brush strokes to the characters or the information, but not so much as to drown out the storyline. Everybody needs to know why they are being asked to do something, as when you are explaining an assignment. You create efficiency by supplying knowledge of the bigger picture, and the way to do that is to supply the story, the context in which each person has a role and a function.

     Once you’ve told your story, focus on the main message, and review it with your listener. If you were asking them to do something, sum up the request. If you were thanking them, do so again, using different words if possible. And then, just finish. Do not keep rambling on because you can’t think of how to stop. Just stop speaking, nod your head, and know that you have successfully made your point.

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  • 22Sep

    Now that I am immersed in mediating disputes, those same skills are being called upon in another area of my life, as the co-creator of the Rosh HaShana and Yom Kippur services for the West Broward Jewish Center with Rabbi Bernie Presler.  The ability to peruse vast amounts of material, synthesize the essential lessons, mix in a little of this and that, and present it in an appetizing way, is really quite similar. I love doing it. This year, the services came alive as I had 19 children parade up to the microphone and utter their lines - straight out of the Dalai Lama’s Instructions for Life! At a minimum, each child will certainly remember the lesson on the one they read. Continue reading »

  • 12Sep

    Most of us impart information to others on a regular basis. We do so when making a speech, giving instructions, having a conversation. Politicians particularly need to make a compelling case with their words, and there’s some politics in almost every occupation. So how to make your words so compelling they inspire the listener into action?

    People experience things in one of three ways: visually, aurally, or through feelings. When speaking, it is important to take this into account, and 1) paint pictures with words; 2) speak with inflection and emotion; and 3) personalize the stories so that the listener can relate on an emotional level. It is always more meaningful to use an example about yourself or another person as a way of creating a bond with the audience.

    Continue reading »

   

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  • cant w8 to try it on my business...
  • I want to thank the blogger very much not only for this post...
  • Are you a professional journalist? You write very well....
  • good content...
  • Great article . Will definitely copy it to my site.Thanks....